At Emily Schupmann Counseling & Associates, PLLC, we are committed to providing ethical, transparent, and high-quality mental health care. As a client, you have specific rights under Texas law and professional standards.
Your Rights as a Client
As a consumer of mental health services in Texas, you have the right to:
Be treated with dignity, respect, and professionalism
Receive services in a safe, ethical, and confidential manner
Ask questions about your treatment, fees, and policies
Participate actively in decisions about your care
Request copies of your mental health records, as permitted by law
End therapy at any time
File a complaint if you believe your rights have been violated
Access to Mental Health Records
Clients have the right to request access to their mental health records, subject to legal and clinical limitations under Texas law.
To request records, please send us a message through our Contact Page, or email us to request a secure link.
📧 Email: hello@emilyschupmann.com
Requests will be reviewed and processed within the timeframe allowed by law.
We’re here to support your access to care, every step of the way.
Licensure & Regulatory Oversight
Our therapists are licensed or supervised in accordance with Texas law. If you have questions about a provider’s license or would like to contact the licensing authority, you may reach out to:
Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
Phone: (512) 305-7700
Toll-Free Investigations Line (24/7): (800) 821-3205
Submit a Complaint or Learn More
To review the official Texas Code of Ethics and licensing rules, click here.
We respect your right to speak up and are committed to accountability and transparency in the care we provide.
Filing a Complaint
If you have a concern about the services you receive, you have the right to file a complaint with the appropriate regulatory authority.
You may submit a complaint through:
Texas Behavioral Health Executive Council (BHEC)
Office of the Attorney General of Texas – Consumer Protection Division
Filing a complaint will not affect your ability to receive care elsewhere and is your right as a client.
Confidentiality & Privacy
Your privacy is extremely important to us. All services are provided in accordance with applicable federal and state confidentiality laws, including HIPAA and Texas mental health regulations.
Information shared in therapy is confidential, except in situations required by law, such as:
Risk of harm to yourself or others
Abuse or neglect of a child, elderly person, or vulnerable adult
Court orders or legal requirements
These limits to confidentiality are explained in detail within your Informed Consent.
Professional Licensure & Supervision
All services at Emily Schupmann Counseling & Associates are provided by licensed mental health professionals, associates, or student interns operating within the scope of Texas law.
Licensed clinicians provide services independently under their professional licenses.
Associates provide services under the supervision of a licensed supervisor.
Student Interns provide services under supervision as part of their accredited training programs.
Supervision details are outlined in each provider’s Informed Consent.
Fees, Billing & Payment Policies
Fees, payment expectations, cancellation policies, and billing practices are outlined clearly in the Informed Consent and practice policies provided prior to services.
If you have questions about billing, invoices, or payment concerns, please contact our administrative team:
📧 Email: hello@emilyschupmann.com
Telehealth Services
When applicable, telehealth services are provided in accordance with Texas law and professional standards. Clients must be physically located in Texas at the time of service unless otherwise permitted by law.
Telehealth policies, risks, and consent are included in the Informed Consent documentation.